Return Policy

Mili's believes in keeping her customers happy. My return policies are created with you in mind and ensure that you are satisfied every step of the way.

PLEASE RECORD A VIDEO WHILE UNPACKING THE DELIVERY WITH NO CUT. WITHOUT THE VIDEO NO REQUEST WILL BE ENTERTAINED.

To return any product

  • Always call me first if you have a problem on +918250813064.
  • Always be sure to report your problem within 24 hours of receiving the item in question.
  • Never send back a item without consulting with us. It's very important that you DO NOT send the item back to me until you have verified with us and refund or replacement shall be given on such items.
  • Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.
  • Always return your items using registered airmail / courier .
  • Shipping cost for return item should be borne by the customer.
  • Please return within 7 working days of confirmation from my end, and with original packing & in original condition (please, no worn, washed,used or altered items).
  • I will examine the saree you return, figure out what went wrong, and take immediate steps to prevent such problems from reoccurring.
  • Always send by registered courier and keep the tracking number with you until the item are received by me. Mili's won't be responsible for non-delivery of the returned item for any unwanted situation or mishap by the desinated courier.
  • Please mark the items as defective returns and not for sale and declare a low nominal value.

Refund

After purchase that product will not be refundable. But for products with manufacturing defect or damage, wrong product, just call me at +918250813064 with product details. Please note that a refund will be issued only if I find the product delivered was damaged from weaver's end. In case of any damage to the product at the customer’s end, I am not liable to provide any refund. After I receive the product, I will initiate the refund of your money within 7 business days. The money will be credited back to your payment method. I can also credit bank to your Bank Account but in such case we will require Account Number, Account Holder Name, Bank Name, Branch Name and IFSC Code.

Replacement Terms

On receiving a defective product, You can return your product for replacement in case of damaged products, expectations not met, or any such relevant reason. Call me at +918250813064 with the Product details along with the reason for requesting a replacement. Do not return any product without confirmation of acceptance from my end. In case for any reason I am unable to resend you the original product, I would give you the option of selecting an alternative product from my end. Alternate item chosen by you will be shipped at no extra cost. Kindly note, you will receive full refund. Any extra shipping cost for returning the item to us in India or abroad is to be paid by the customer.

Cancel an Order

After you have made the payment I will try to send the product(s) to you as soon as possible. If you want to cancel your order then you can call me at +918250813064 as soon as possible. Product once shipped cannot be cancelled. If your Order is eligible for cancellation and is cancelled, you will receive the total amount paid by you. The amount shall be refunded in the same mode as your mode of payment i.e. if you paid by a credit card, the money will be refunded to the same credit card. The refund shall take 7 to 10 working days to process depending on our payment gateway.

Color and Description Disclaimer

I at Mili's do my best to present the products on my website/page as they appear in original. While great effort has been put to accurately reproduce products in their original style and texture, there may be minor variations from the actual product. Products ordered with sequin and stone decoration often come off even with best and careful handling, so it should be known while placing the order. Few of the fabrics have tendency to reflect textured effects as a proof of their authenticity. This should not be mistaken for a faulty product. Handicraft, hand dyed, items will always have certain minor differences. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicrafts items. It is practically impossible for us to replicate the same colors on a product as seen on the website or your computer screen. A minor variation in the shade selected by you is considered as a normal practice as these products have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor. We request you to place an order keeping in mind these minor variations in the product as seen on a computer screen against the product received.